When you send money with us, it doesn't sit with us for long, and while it does, it's kept separate from our own money.
Safeguarding
As a regulated payments firm, we must safeguard customer funds. Money you've paid us for a transfer is held in [segregated safeguarding account(s) at named bank(s) / insurance arrangement], separate from our own business money. If we became insolvent, safeguarded funds are protected for customers ahead of other creditors.
Safeguarding is not the same as deposit insurance. Your money isn't covered by the Financial Services Compensation Scheme (FSCS) or an equivalent scheme [confirm wording per region].
Security
- Bank-grade encryption for data in transit and at rest.
- Two-factor authentication and device checks on your account.
- Automated and human monitoring of transfers for fraud.
- Regular independent security testing.
Our partners
We pay out through licensed banks, mobile-money operators and cash-pickup networks in each destination country. Every partner goes through due diligence before we work with them. [Partner oversight statement]